Last Updated: June 2026

At Himalayas Power, customer satisfaction is our priority. If you are not satisfied with your purchase due to a defective, damaged, or incorrectly delivered product, we are here to help.

Return Eligibility

Customers may request a return within 2 days of receiving the product under the following conditions:

• Product received is defective.
• Product was damaged during transit.
• Wrong product was delivered.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with all original packaging, accessories, manuals, and invoice.
• Clear photos or videos of the issue may be required for verification.

Non-Returnable Items

Returns will not be accepted in the following situations:

• Product has been used, damaged, or modified by the customer.
• Return request is made after 2 days of delivery.
• Product is returned without original packaging or accessories.
• Damage caused by improper installation, misuse, negligence, or unauthorized repair.

Return Process

To initiate a return, contact us at:

Email: info@himalayaspower.com
Phone: +91 98783 05152

Our team will review the request and provide further instructions.

Refunds

Once the returned product is received and inspected, the refund will be processed.

Refunds will be issued through:

• Original payment method, or
• Bank transfer

Refunds are generally processed within 5–7 working days after approval.

Return Shipping

In cases involving defective, damaged, or incorrectly delivered products, return shipping costs may be borne by Himalayas Power after verification.